Pets are considered on a case-by-case basis and are subject to landlord approval. If you would like to keep a pet, please submit a written request to your Wolfbrook property manager before bringing any animal to the property. Under the Residential Tenancies Act 1986, landlords are permitted to set reasonable conditions regarding pets. If approved, a pet clause will be added to your tenancy agreement outlining any conditions, such as professional carpet cleaning at the end of your tenancy. Unauthorised pets may be grounds for a breach notice.

Minor changes such as hanging pictures with small nails or hooks are generally acceptable, provided any damage is repaired at the end of your tenancy. For more significant changes, including drilling, painting, installing shelving, or fitting any fixture, you must obtain written permission from your property manager before proceeding.

Under the Residential Tenancies Act, you are responsible for returning the property to its original condition (fair wear and tear excepted) when your tenancy ends. Unapproved alterations may result in deductions from your bond.

When in doubt, always ask first. We are happy to liaise with the owner on your behalf.

Rent is payable by automatic payment (AP) directly to the bank account specified in your tenancy agreement. We strongly recommend setting up your automatic payment at least two business days before rent is first due to avoid any processing delays.

Rent is due weekly or fortnightly as stated in your agreement, and it is your responsibility to ensure payments are made on time. If you anticipate difficulty making a payment, please contact your Wolfbrook property manager as soon as possible. We would rather hear from you early so we can work through a solution.

Rent arrears may result in a 14-day notice being issued in accordance with the Residential Tenancies Act.

Wolfbrook conducts routine property inspections every three months (approximately four times per year), as permitted under the Residential Tenancies Act. You will always receive at least 48 hours’ written notice before an inspection.

Our inspections are thorough but straightforward. We check the general condition of the property, identify any maintenance needs, and ensure everything is up to Healthy Homes standards. You are welcome to be present during the inspection.

A written report is prepared after each visit and shared with the property owner. If there are any concerns noted during an inspection, your property manager will be in touch to discuss next steps.

To report a maintenance issue, log into your Wolfbrook tenant portal and submit a maintenance request with as much detail as possible, including photos if you can.

For urgent issues such as a burst pipe, gas leak, or electrical fault, call your property manager directly rather than waiting for an online response. We treat urgent maintenance as a priority and will arrange a tradesperson as quickly as possible.

For non-urgent repairs, we aim to have a tradesperson booked within five working days. You will be kept updated throughout the process, and all work is carried out by vetted, qualified tradespeople.

Before or on your move-in day, you will receive a property condition report, a detailed record of the property’s state at the start of your tenancy. Review this carefully and note any existing damage or issues within the timeframe specified (usually 3 to 5 working days).

This report protects both you and the landlord at the end of the tenancy, so it is important to be thorough. You will also need to set up your automatic rent payment, confirm your bond has been lodged with Tenancy Services, and ensure all utilities are transferred into your name unless otherwise agreed.

Your property manager will walk you through everything on the day.

As a tenant, you are responsible for keeping the property clean, tidy, and free from damage beyond fair wear and tear. This includes maintaining the garden to a reasonable standard unless otherwise stated in your tenancy agreement.

The landlord is responsible for ensuring the property remains in a reasonable state of repair and meets Healthy Homes standards. Chattels listed in your tenancy agreement, such as a dishwasher, heat pump, or rangehood, are the landlord’s responsibility to repair or replace if they fail through normal use.

If a chattel is damaged due to misuse, the tenant may be liable for repair costs.

As a tenant in New Zealand, your rights and responsibilities are set out in the Residential Tenancies Act 1986. You have the right to live in a safe, warm, and well-maintained property that meets Healthy Homes standards. You also have the right to quiet enjoyment of the property without unreasonable disturbance.

In return, you are responsible for paying rent on time, keeping the property in good condition, reporting damage promptly, and not subletting without written permission.

Wolfbrook is committed to fair and transparent management. If you ever have a concern about your tenancy, your property manager is your first point of contact. Tenancy Services NZ is also available as an independent resource at tenancy.govt.nz.

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Your bond will be refunded in full at the end of your tenancy provided the property is returned in the same condition it was in at the start, allowing for fair wear and tear. This is assessed against the property condition report completed at move-in.

Common reasons for bond deductions include cleaning not completed to a professional standard, damage beyond fair wear and tear, or outstanding rent.

To give yourself the best chance of a full refund, complete a thorough clean before your final inspection, repair any minor damage, and ensure all rent is paid up to date.

Bond refunds are processed through Tenancy Services NZ and are typically returned within 10 to 15 working days once both parties agree.